Testimonials

See what our customers have to say about us and our service.

“We have been a client of Tele-Solutions for several years now at our Columbiana location of approximately 100 phones. We recently built a new medical practice and received quotes from several vendors just to continue to see what options were available with a new build. Needless to say Tele-Solutions still came out on top in both the technological aspect of the phone system as well as their customer service from sales to support. In the two years I have been with this practice I have not had any major issue, or small for that matter, with the existing phone system in our Columbiana office. Through process changes we have made some customizations to the existing set up and Telesolutions has been there with guidance and expertise to help us make the necessary changes to suit our practice. I assure you that you will not go wrong if you decide to become a client of Tele-Solutions,   I would highly recommend it.“

Angila Anderson
Information Manager
Prima Healthcare, LLC

“Upgrading an enterprise-class phone system can be a daunting challenge.  Russ and the staff at Tele-Solutions understand the challenges schools face when replacing antiquated systems.  Russ met with me, on-site, for several walkthroughs of our buildings and our capabilities.  I wasn’t presented with a quote over-the-phone.  Russ got to know my district, my network, and my parameters; then he presented several solutions and options tailored to my district.  From the initial phone call, I knew Tele-Solutions would be there to help my district.  Russ wasn’t interested in making a sale and moving onto the next district.  The technicians that deployed our new system were friendly, knowledgeable and on schedule. Continuing to ask me great questions and double-check my choices throughout installation.  The digital phone system in our district was over ten years old and none of us could have expected all of the issues that had been hiding in that antiquated programming.  Tele-Solutions found the best way to move to an IP system that still supports our digital devices and allows the district time to upgrade systematically.  Not only did this keep the pricing low, it provided a smooth transition within the very short summer down-time of a school district.  It also meant that Tele-Solutions wasn’t trying to upsell me on equipment that our district would never need.  I recommend working with Tele-Solutions without hesitation.”

Michael Pennington
Director of Technology
Independence Local Schools

“Tele-Solutions has provided telephone services and support for my law office since 1987.  While I have found the equipment user friendly and reliable, the customer service and support has always been exceptional.  I recently changed equipment after 20 years of use.  With the invaluable assistance of my Account Executive, we converted to a digital phone system.  The support staff of Tele-Solutions provided outstanding support and training during the transition.  When considering a change of equipment, I only considered Tele-Solutions because of their outstanding customer service.  I would heartily recommend Tele-Solutions to anyone considering the purchase of telephone equipment and/or a service contract.”

J. Gerald Ingram
Attorney at Law

“When it comes to telecommunication services there were many local companies offering products, but when all the details were considered, TSI was the perfect fit for Springfield Local Schools.  As voice/communication consultants, the wealth of knowledge and customer service from their entire organization makes this professional relationship quite positive.  As a family-based business, each employee goes above and beyond ensuring satisfaction to all customers through his/her friendly and conscientious approach.  Receiving expert direction on types of phone lines, servers, and related equipment to install helped to relieve any unnecessary stress associated with a lack of understanding.  Their customer service does not stop with installation however.  Dealing with large phone service providers is undoubtedly a daunting task for educators not knowledgeable with all the technical terms.  Again TSI provided consultation during a lengthy dispute with AT&T that enabled our organization to resolve the case with accurate terms while minimizing my time and effort.
TSI continues to offer excellent advice whenever needed and the consultants are just a phone call away. The best part is that I completely trust their team to represent and service our school professionally.  Working with TSI for over 10 years has given me the confidence that our telecommunication services and products are in the best of hands.”

Thomas S. Yazvac
Superintendent
Springfield Local Schools 

“Tele-Solutions has saved OVCT thousands of dollars over the past three years. They were able to save us enough on our long distance charges the first year to pay for a new phone system, and those savings continue to date. Further, their service department continues to provide excellent customer service. I would highly recommend Tele-Solutions for all your communication needs.”

Scott S. Rogers
Executive Director
Ohio Valley College of Technology

“Why do we use Tele-Solutions? That’s easy, their support staff is excellent. Joe, Jason, Jeff and the rest of their team always treat us as if we are their only customer. They react quickly to our needs, and stay as long as it takes to fix the problem. This is one of the reasons we have been a Tele-Solutions customer for over ten years.”

Lee Wilson
Information Systems
Canfield Industries